Shipping Policy
Shipping & Distribution Policy
1. Shipping Timeframe
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Orders are shipped within 1–3 business days after payment confirmation (holidays and weekends excluded).
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Order processing occurs within 24 hours of confirmation, except on holidays or weekends.
2. Lead Time
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Total delivery time: 7–14 business days (including shipping: 5–7 business days).
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Shipping method: Air freight.
3. Shipping Costs
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Shipping is free.
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Additional fees may apply for incorrect or changed addresses.
4. Notification Service
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After shipment, a logistics confirmation email will be sent.
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You will receive a tracking number via email to monitor your order status.
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Note: Tracking information may take up to 48 hours to become active.
5. Order Tracking
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Online tracking: Visit www.17track.net and enter your tracking number.
6. If Your Order is Damaged
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Contact us as soon as possible at wildlensF8@outlook.com.
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Provide your order number so we can locate your purchase accurately.
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Include photos of the product condition to clearly show the issue.
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Assessment: Our professional team will evaluate the situation based on order details and product images.
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Resolution: After assessment, we will provide the best possible solution to resolve the issue satisfactorily.
7. Customer Service Contact
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If you do not receive your order within 2 days after confirmation, please email us at wildlensF8@outlook.com.
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Include your name and order number, and we will promptly assist you.